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Mitt konto

Käyttäjätili

Mijn rekening

Mon compte

Mein Konto

My account

Here are the most common reasons:
<ul>
<li>Incorrect credit card number or expiry date.</li>
<li>Insufficient funds.</li>
<li>The bank or credit card company was experiencing technical issues when the transaction was processed.</li>
<li>Some international transactions can be refused by a credit card company.</li>
</ul>
 Suggested actions:
<ul>
<li>Check the card’s balance.</li>
<li>Check that you have allowed online and international payments with the card.</li>
<li>Check the card details.</li>
<li>Try again later or with another card.</li>
<li>Contact your bank for more details about the issue.</li>
<li>For SEPA disputes also check <a href="https://support.zervant.com/hc/en-gb/articles/360050750711" target="_self">My SEPA payment was disputed. What should I do?</a></li>
</ul>

If you wish to upgrade or downgrade your plan, or edit your payment detail, you can easily manage these changes for your Premium plan subscription by either clicking on the Premium tab or under >My account >My plan. 
 
<h2 id="h_01HSE3B30MCZA7B6K9G9VQ3SYE">How to change your payment details</h2>
You can edit your payment details whenever you need to by going to >My account >My plan and clicking on >Change next to <span style="color: #070707; background-color: transparent; font-weight: bold; font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; vertical-align: baseline; white-space: pre-wrap;">Payment details. The next payment after you update your details will be drawn from the new, updated payment method.
<img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_11902476043677_e1b730e76b.jpg" alt="Change">
<h2 id="h_01HW59G69ER58PXVSG6VW0ATSE"> </h2>
<h2 id="h_01HSE3B30M38QKEVYTG3KS9SDS">How to upgrade your Premium Plan</h2>
You can upgrade your Premium plan at any time, by selecting the plan you want to upgrade to, and then clicking on >Upgrade. <img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_17656281244957_b808bf0716.jpg" alt="upgrade uk.png"> 
<span style="color: #070707; background-color: transparent; font-weight: bold; font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; vertical-align: baseline; white-space: pre-wrap;">Please note:
<ul>
<li> If you upgrade your plan for the first time and choose the monthly payment method you will get a 14-day free trial. The trial is not available on yearly subscriptions! </li>
<li> If you upgrade to a different plan during your 14-day free trial, you will not receive a new 14-day trial, but continue your existing trial period. </li>
<li> If you upgrade after your trial period from another plan, the new, upgraded plan will be effective immediately. You will pay the difference between the old plan and the new plan, as well as the full price of the new plan, the next time your card is charged. For example, if you were to upgrade from 'Starter' to 'Pro', you would pay £6 (the difference between the price of the two; £14 minus £8), as well as the price of the new plan (£14), giving you a total of £20 (as monthly subscriptions are charged in advance). </li>
<li> ​ If you're paying on a monthly basis and decide to switch to paying on an annual basis, your upgrade and payment will be effective immediately and your unused time on your monthly plan will be credited automatically. </li>
<li> If you upgrade from one yearly plan to another, for example from Start to Pro, the system automatically calculates the price difference and you will be credited the amount you already paid for the original plan (that will now be unused). Also please note that when you upgrade, a new billing period (1 year) starts from the date of the upgrade. </li>
<li> Both monthly and yearly plans automatically renew after the current billing cycle if not canceled before! </li>
</ul>
<h2 id="h_01HW5A2N4FV43FW5HG2V93PFB1">How to downgrade your plan</h2>
You can also downgrade your plan at any time by clicking on >Downgrade. Your new plan will start after the next time you are charged. Until then, you will remain on your current plan. <img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_18251398663581_afd840c1ae.jpg" alt="downgrade uk.png" width="668" height="639"> 
<h2 id="h_01HW5A204110BYXXJV570MW583" dir="ltr"> </h2>
<h2 id="h_01HSE3B30M1S8KSN20DM1SAGDX" dir="ltr">How to cancel your plan</h2>
You can cancel your plan at any time by clicking on >Cancel plan. After your current payment period, your premium plan will be cancelled, and you will not have access to the premium features anymore. <img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_11902476047005_62ef48cdb8.jpg" alt="Cancel"> 
 If you want to delete your account while on a Premium plan, you can do so by going to >My Account >User account and clicking on >Delete account in the upper right corner. Your recurring plan will be cancelled automatically once your account is deleted. Please note that deleting your account is<span style="color: #070707; background-color: transparent; font-weight: bold; font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; vertical-align: baseline; white-space: pre-wrap;"> permanent and cannot be undone. Once your account has been deleted, all data and information you have stored in Zervant will also be permanently deleted and cannot be retrieved, so backing-up beforehand is highly recommended.

<h2 id="h_01HW2WTAQYZ3K5S4FJ2M6VCT11">Cancelling your subscription</h2>
If you at any point want to cancel an upcoming billing period you can cancel your recurring subscription through >My Account >My Plan >Cancel plan.
<img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_18386936516253_71373078d3.jpg" alt="cancel english.png">
This will stop your subscription's automatic renewal. When your current subscription ends, your account will then automatically switch to the FREE plan with limited capabilities.
Please note that this feature is not available yet on our mobile apps. Please <a href="https://secure.zervant.com/login/login/en" target="_self">log in to Zervant</a> on your computer browser in order to cancel your subscription.
In case you decide that Zervant is not a good fit for you, it is possible to <a href="https://support.zervant.com/hc/en-gb/articles/360036369671-How-can-I-delete-my-Zervant-account">delete your account</a> after the subscription period has ended.
 
<h2 id="h_01HW2WTAQYA03N8YCSGME4GYXF">Next charge date</h2>
You can find the date for the next charge here:
>My account >My plan >Next payment due.
<img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_18386657171485_316bae84fe.jpg" alt="pazment due.png">
<div> </div>
<h2 id="h_01HW2WTAQY51ZQG5ZB63R6WMJB"> </h2>

In case you decide that Zervant is not a good fit for you, you can delete your account anytime. You can delete your account in the web browser or in the mobile app.
Please note that deleting your account is permanent. Once it has been deleted from the system, all the data and information you have stored in Zervant will also be permanently deleted and cannot be retrieved so backing-up beforehand is highly recommended.
<h2 id="h_01HW2STARM487SS8553WWPRM6F">Delete your account in the web browser: </h2>
<h2 id="h_01HW2W7NX2Y89FENCCX113GFDQ">Navigating to My Account  >User account  >Delete. </h2>
<img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_18367965882141_3b36b2ef3a.jpg" alt="delete english.png">
Please note that your account is not deleted yet at this point. For security reasons, you are logged out of your account. You will receive an email to your login email address to confirm the deletion.
It can take a couple of minutes until the email message to confirm deletion is shown in the email mailbox. Please also remember to check the spam folder.
Please confirm the deletion of your account through the button in the email sent to you.
<h2 id="h_01HW2VYTWVT2H8VFWH4VXTNAWH">
 Delete your account in the mobile app:</h2>
Click on your company logo in the upper left corner and then navigate to >Settings >Delete account.
<img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_18367965885853_bc06ad9541.jpg" alt="Delete app english.PNG" width="332" height="718">
 
<h2 id="h_01HW2T9B48FHDVBVMF0ZKCYX4D">Error when deleting your account:</h2>
Please note, that if you have an active premium subscription, it is not possible to delete the account. This means that you first need to<a href="https://support.zervant.com/hc/en-gb/articles/360036369851-How-can-I-cancel-my-subscription-"> cancel your subscription</a>, and only after that delete your account. Please also note, that the subscription is valid until the end of the billing period, and before the subscription has ended, it is not possible to delete the account.
<img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_18367965889053_c30a83a13f.jpg" alt="Deleting not possible.png">

On the Zervant Free plan, you can save up to 5 customers and create up to 5 invoices per month and send them by email or download them as a PDF, for free. Alongside our Free plan, we also offer several monthly subscription-based Premium plans, which provide a range of additional functions designed to help you get paid faster and ease your cash-flow. You can find a full list of all our Premium plans, along with what’s included in each <a href="https://www.zervant.com/en/premium-services/">here</a>.
 
<h2 id="h_01HSE0ESW2RGAF66VHVGJZ87JR">How to subscribe</h2>
1. Go to the >Premium in the upper right corner or to >My account >My plan >Change plans.
2. Select whether you want to pay on a monthly, or annual basis, by clicking on the corresponding button.
3. Select the plan you wish to subscribe to by clicking >Upgrade/Start free trial. 
<img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_17654391181085_0a1689cba2.jpg" alt="prices Uk.png"> 4. Select your payment method and enter your payment details in the payment information field. You can choose between paying by credit/debit card or by SEPA Direct Debit (Eurozone only). SEPA Direct Debit is a Europe-wide Direct Debit system that allows merchants to collect Euro-denominated payments from accounts in the 34 SEPA countries and associated territories. If you plan to subscribe to a Zervant plan using this as a payment method, you must first enable and authorise it separately with your bank (contact your bank for more information if necessary). Please note that your bank may charge a separate fee for SEPA transactions.
5. Add your company VAT number if your company is registered for VAT. If you do not have a VAT number, the Finnish rate of VAT (24%) will be added to the price of your monthly subscription (as is standard under Finnish and EU law). However, if you do have a VAT number and you’ve added it under >My Account, it will automatically be added here, and you won’t be charged any VAT when subscribing. Zervant automatically checks the VAT number you have inserted, and the VAT for the subscription will be charged accordingly. 
6. You can also add any <a style="font-size: 14px;" href="https://support.zervant.com/hc/en-gb/articles/360036369491-How-to-use-Zervant-promotional-codes" target="_self">Promo Codes</a> you may have received from us in the appropriate field while subscribing. Please note that promo codes cannot be used cumulatively and can be used only when subscribing for the first time.
7. Click >Start free trial to complete your subscription.
<h2 id="h_01HSE0ESW29NH8R4JVM8N6YH8W">
  Useful tips:
</h2>
<ul>
<li>All monthly Premium plans include a 14-day free trial.</li>
<li>If you change plans during your free trial period, your 14-day free trial will not reset, but rather continue with the remaining number of days.</li>
<li>You will be charged the first day after your trial ends. Your subscription will then continue on a monthly basis (calendar month, not every 30 days).</li>
<li>If you subscribe to an annual plan, you will receive your full annual Premium invoice (i.e. postal invoices, postal payment reminders, and e-invoices) quota at once - it will not renew every month.</li>
<li>You will receive a receipt from Stripe for every payment, sent automatically to you via email each month. You can also view and download the receipts for your subscription under >My Account >My plan >Purchase history. Currently, receipts are only available in English, but we are looking to expand the number of languages very soon.</li>
<li>Please also note: SEPA direct debit only functions between Eurozone countries (i.e. France, Germany, Belgium, Austria, Finland and the Netherlands).</li>
</ul>
 All payments are handled by our partner Stripe, one of the market leaders in online payments, and trusted by companies such as Facebook, Pinterest, and UNICEF. Check out our article on how to manage your Premium plan <a href="https://support.zervant.com/hc/en-gb/articles/360036368851-How-can-I-manage-my-Premium-plan-" target="_self">here</a>.

You can individualise your invoices by adding your own company logo. There are three options to do so:
<ul>
<li>From your >Home screen, click on >Add company details
</li>
<li>Under >My Account >Company details
</li>
<li>When creating a new invoice on the right upper corner under >Add company details
</li>
</ul>
 
<h2 id="h_01HS0VF8YW7EBAVWHDVAYVNQ06">Uploading a new company logo</h2>
To add a new logo, click the empty thumbnail in the Company logo field to upload a picture from your computer. <img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_360046068911_69489f5100.jpg" alt="Screenshot_17.png">
The supported file formats are JPG, JPEG, PNG and GIF. For best results, we recommend using a square PNG image. The maximum size of the image file is 5 MB.
 
<h2 id="h_01HS0VF8YWTB8H5ZWAQKTT5TKA">Cropping your company logo</h2>
The size of the logo area on the invoice can't be changed. However, if you use a square logo that is cropped to take the maximum space available, it should be sufficient to make your invoice stand out. You can see two examples below: <img style="width: 300px; height: 158px;" src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_360043262432_08e9407702.jpg" alt="">
Both logo examples are almost square. However, the version on the left will appear smaller on the invoice than the version on the right because the logo on the right has been cropped to remove the blank space around the logo. You can crop the logo when adding it under Company details, and the cropping will optimize the space reserved for the logo. You also have a preview on the right, to show you how it positions on the invoice.  <img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_4418567300881_931cdda228.jpg" alt="crop_your_logo_EN.png">
 Another thing we can suggest is to only have the actual company logo in the image file that you'd like to use. If your company logo also contains the name of your company as a part of the image, this is something that may be making the logo smaller as it's sharing the space with other information that is part of the image: <img style="width: 300px; height: 158px;" src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_360043306491_91ab9a5a66.jpg" alt="">
The logo image on the left will show a very small company logo since the shape of the image isn't a square or close to it. And the reason for this is because it also contains the name of the company in the same image. The version of the right has been cropped to only include the logo and to be a square and this is why it's going to appear bigger on the invoice.
The name of the company and other company information is already part of the invoice (if provided in >My Account) as there's a designated area for such information elsewhere on the invoice.
 
 
<h2 id="h_01HS0VF8YW0WGBMWKQTSHNCDR1">Removing the logo</h2>
To remove an uploaded logo, hover over the previously uploaded logo and click the >'x'.

<p style="border: 0px solid #d9d9e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 0px 0px 1.25em; color: #374151; font-family: Söhne, ui-sans-serif, system-ui, -apple-system, ' Segoe UI' , Roboto, Ubuntu, Cantarell, ' Noto Sans' , sans-serif, ' Helvetica Neue' , Arial, ' Apple Color Emoji' , ' Segoe UI Emoji' , ' Segoe UI Symbol' , ' Noto Color Emoji' font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Conforming to the regulations set forth by the European Commission, we have incorporated a VAT number validation feature into our tool.
<p style="border: 0px solid #d9d9e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 1.25em 0px; color: #374151; font-family: Söhne, ui-sans-serif, system-ui, -apple-system, ' Segoe UI' , Roboto, Ubuntu, Cantarell, ' Noto Sans' , sans-serif, ' Helvetica Neue' , Arial, ' Apple Color Emoji' , ' Segoe UI Emoji' , ' Segoe UI Symbol' , ' Noto Color Emoji' font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">As an online invoicing and software service, Zervant falls under the purview of European legislative exceptions regarding online services. The general principle is that the VAT rate of the country where you purchase the service is applicable. Therefore, as Zervant is based in Finland, our subscriptions are invoiced with a VAT rate of 25,5%.
<p style="border: 0px solid #d9d9e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 1.25em 0px; color: #374151; font-family: Söhne, ui-sans-serif, system-ui, -apple-system, ' Segoe UI' , Roboto, Ubuntu, Cantarell, ' Noto Sans' , sans-serif, ' Helvetica Neue' , Arial, ' Apple Color Emoji' , ' Segoe UI Emoji' , ' Segoe UI Symbol' , ' Noto Color Emoji' font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">However, if you possess an intra-community VAT number, which is valid for cross-border transactions within the European Union, the VAT rate will be excluded from your purchase price.
<p style="border: 0px solid #d9d9e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 1.25em 0px; color: #374151; font-family: Söhne, ui-sans-serif, system-ui, -apple-system, ' Segoe UI' , Roboto, Ubuntu, Cantarell, ' Noto Sans' , sans-serif, ' Helvetica Neue' , Arial, ' Apple Color Emoji' , ' Segoe UI Emoji' , ' Segoe UI Symbol' , ' Noto Color Emoji' font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To ensure that your VAT number is indeed valid for cross-border transactions within the EU, please visit the European Commission's website at the following address: <a style="border: 0px solid #d9d9e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; color: rgba(41,100,170,var(--tw-text-opacity)); text-decoration: none; font-weight: 400; --tw-text-opacity: 1;" href="https://ec.europa.eu/taxation_customs/vies/#/vat-validation-result" target="_new">https://ec.europa.eu/taxation_customs/vies/#/vat-validation-result</a>
<p style="border: 0px solid #d9d9e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 1.25em 0px; color: #374151; font-family: Söhne, ui-sans-serif, system-ui, -apple-system, ' Segoe UI' , Roboto, Ubuntu, Cantarell, ' Noto Sans' , sans-serif, ' Helvetica Neue' , Arial, ' Apple Color Emoji' , ' Segoe UI Emoji' , ' Segoe UI Symbol' , ' Noto Color Emoji' font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Upon logging into your Zervant account, when subscribing to a paid subscription, if an error message appears while validating your VAT number, please follow the steps below:
<p style="border: 0px solid #d9d9e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 1.25em 0px; color: #374151; font-family: Söhne, ui-sans-serif, system-ui, -apple-system, ' Segoe UI' , Roboto, Ubuntu, Cantarell, ' Noto Sans' , sans-serif, ' Helvetica Neue' , Arial, ' Apple Color Emoji' , ' Segoe UI Emoji' , ' Segoe UI Symbol' , ' Noto Color Emoji' font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Step 1: First, ensure that there are no typos in the VAT number, make sure you have added the country code preceding the number in uppercase (BE**********), and that the number does not contain any dots or punctuation marks.
<p style="border: 0px solid #d9d9e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 1.25em 0px 0px; color: #374151; font-family: Söhne, ui-sans-serif, system-ui, -apple-system, ' Segoe UI' , Roboto, Ubuntu, Cantarell, ' Noto Sans' , sans-serif, ' Helvetica Neue' , Arial, ' Apple Color Emoji' , ' Segoe UI Emoji' , ' Segoe UI Symbol' , ' Noto Color Emoji' font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Step 2: If the system does not recognize the VAT number despite it being a valid intra-community VAT number according to the European Commission, you will need to click directly on the number and then on the "Save" option that appears below the number.
<img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_16098287707549_c5c669571d.jpg" alt="Screenshot 2024-01-15 at 11.10.39.png">
<span style="color: #374151; font-family: Söhne, ui-sans-serif, system-ui, -apple-system, ' Segoe UI' , Roboto, Ubuntu, Cantarell, ' Noto Sans' , sans-serif, ' Helvetica Neue' , Arial, ' Apple Color Emoji' , ' Segoe UI Emoji' , ' Segoe UI Symbol' , ' Noto Color Emoji' font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">It may take a few seconds for the system to process the save.
<span style="color: #374151; font-family: Söhne, ui-sans-serif, system-ui, -apple-system, ' Segoe UI' , Roboto, Ubuntu, Cantarell, ' Noto Sans' , sans-serif, ' Helvetica Neue' , Arial, ' Apple Color Emoji' , ' Segoe UI Emoji' , ' Segoe UI Symbol' , ' Noto Color Emoji' font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Once this process is completed, the VAT number should appear as valid (the error message should disappear, and a small green symbol should appear to the left of the number).
<img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_16098209841949_d1cef6e8d6.jpg" alt="Screenshot 2024-01-15 at 11.21.30.png">
 
<p style="border: 0px solid #d9d9e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 0px 0px 1.25em; color: #374151; font-family: Söhne, ui-sans-serif, system-ui, -apple-system, ' Segoe UI' , Roboto, Ubuntu, Cantarell, ' Noto Sans' , sans-serif, ' Helvetica Neue' , Arial, ' Apple Color Emoji' , ' Segoe UI Emoji' , ' Segoe UI Symbol' , ' Noto Color Emoji' font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Step 3: If the procedure described in Step 2 fails, repeat the process several times until the system records the update (which may occur in case of overload on the European Commission servers).
<p style="border: 0px solid #d9d9e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 1.25em 0px 0px; color: #374151; font-family: Söhne, ui-sans-serif, system-ui, -apple-system, ' Segoe UI' , Roboto, Ubuntu, Cantarell, ' Noto Sans' , sans-serif, ' Helvetica Neue' , Arial, ' Apple Color Emoji' , ' Segoe UI Emoji' , ' Segoe UI Symbol' , ' Noto Color Emoji' font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Step 4: If, despite all your attempts, the number remains invalid, we encourage you to contact us directly.

As 2023 marked a significant evolutionary turning point for our software, 2024 promises to be even more captivating. Without further ado, and to start this new year on the right foot, here are some crucial pieces of information you don't want to miss:
<ul>
<li>
End of invoice editing: Starting January 1, 2024, for accounting compliance reasons, any modifications to invoices after their approval will no longer be allowed. We recommend that you carefully check all details before validating the invoice. From then on, you will need to cancel and recreate any incorrect invoices. We have prepared a summary article on the topic: <a style="background-color: #ffffff; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" href="https://support.zervant.com/hc/en-gb/articles/360036007672">Can I edit/delete an invoice?</a>
</li>
<li>
New Mobile App: The new mobile app was launched just before Christmas. This is a significant advancement, allowing us to provide you with an ever more enjoyable experience, and to better contribute to the development of your business. Do not hesitate to share your feedback and suggestions. We hope you will like it as much as we do!</li>
</ul>
 
And don't forget, as every year:
<ul>
<li>
New year, new invoice numbering: If you use the current year as a numbering prefix, remember to change it with your first invoice of 2024! Here's how to do it: <a href="https://support.zervant.com/hc/en-gb/articles/360036368671">How can I change my invoice numbering prefix from 'TEST' or '2023'?</a>
</li>
<li>
Recurring Invoice Numbering: Also remember to modify the prefix on each of your recurrence profiles if you use the year. You can find the procedure in this article: <a href="https://support.zervant.com/hc/en-gb/articles/4415498053137">Changing the numbering sequence for recurring invoices</a>.</li>
</ul>
 
We are eager to accompany you throughout this year and to offer you an increasingly enriching experience with our software. Do not hesitate to contact our team for any questions or requests for assistance.
 
Wonderful wishes for 2024!
The Zervant Team

As a new Zervant user, you are now able to create a new Zervant account by using Apple or Google as a sign-in method.
If you already have an existing Zervant user account, you can connect your Apple or Google account to your Zervant account.
NOTE: Please carefully read the instructions <a href="#h_01GA0H3PVQ4KS9Y10HHDFVS4F9" target="_self" rel="undefined">here</a> before connecting your existing Zervant user account with your Apple or Google account. 
 
<h2 id="h_01H9R01Y2S076MAEEHWAQR2E78">Create a new Zervant account with Apple or Google</h2>
You can easily create a new Zervant account with your Apple or Google account in one click!
Visit our sign up page at <a href="https://secure.zervant.com/login/signup/en">https://secure.zervant.com/login/signup/en</a> and select your preferred method (Apple or Google) you wish to create your new Zervant account with.
<img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_6244583972637_6a62f93ddf.jpg" alt="3rd_party_1st_pic.png">
You will be automatically redirected to Apple’s or Google’s website to authenticate your accounts by entering your Apple/Google email address and password.
WARNING: When creating your Zervant account with Apple’s “hide my email” feature, it is not possible to change that email address later. Please check <a href="#h_01GA0H4M60RMT7VH590KM0467X" target="_self" rel="undefined">here for more information</a>.
Once completed, just select the country in which you will operate and your account will be created!
<img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_6244631497885_a1af115022.jpg">
When logging in, you just visit our Zervant login page and select the method you created your Zervant account with (Apple or Google).  Please note, that if you have created your account using the Google/Apple option, it is not possible to change the login method to email and password at a later stage. Also note, that your login credentials are now entirely handled through your Google/Apple account, meaning that you cannot change the password via Zervant.  
Please note: If you login with Apple or Google using another email address than your user name, it will automatically create a new account instead of logging you into your existing one. If you have accidentally created a new account, you can delete your account by going to >My account >User account and clicking on “Delete” in the upper-right corner.
<img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_6244632657181_b34998feff.jpg" alt="3rd_party_3rd_pic.png">
<h2 id="h_01H9R01Y2S4EAVZ82NFY8SQEYJ"> </h2>
<h2 id="h_01GA0H3PVQ4KS9Y10HHDFVS4F9">Connect your existing Zervant user account with Apple or Google</h2>
If you already have an existing Zervant user account, you can easily connect your Apple or Google account to it in one click!
Please carefully check the instructions below to make sure your Apple/Google account is connected to your Zervant account. The following points are very important to know before connecting the accounts:
Once you've linked your Zervant account to your Apple or Google account, they cannot be disconnected. Please also note that after the connection, your Zervant login information is handled via your Google/Apple account. If you no longer have access to your Google/Apple account, it is not possible to change your Zervant username or password. 
In order to connect your existing Zervant user account with your Apple/Google account, it is essential that your Zervant user name (email address to login) is identical to your Apple/Google email address!
To do so, please check our instructions below: 
1. First login to your Zervant account using your current user email address and password
2. Go to >My Account >User account
3. Check your current user name and make sure that the email address is identical to your Apple/Google account email address.
<img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_6244586581533_a63826ca7c.jpg" alt="3rd_party_4th_pic.png">
4. If your current user name is not identical to your Apple/Google email address, please change your user name first by clicking on >Change user name and confirm the change with entering your current password.
<img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_6244634753949_b672a13c8e.jpg" alt="3rd_party_5th_pic.png">
5. Once the change is done, you can log out from your Zervant account.
6. Go to the login page and select the method you would like to connect your Zervant account with (Apple or Google).
<img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_6244588132765_a6a9eb7023.jpg" alt="3rd_party_6th_pic.png">
7. You will be automatically redirected to Apple’s or Google’s website to authenticate your account by entering your Apple/Google email address and password.
8. Once completed, you are logged in to your Zervant user account! You have now the option to login to your Zervant user account by either entering your email address + password or by simply clicking on the Apple/Google method.
 
<h2 id="h_01GA0H4M60RMT7VH590KM0467X">Using “Hide my email” when signing up or logging in with Apple</h2>
When using Apple as a signup or login method, please note the following when using the “Hide my email” function.
 
<h3 id="h_01H9R01Y2S881Y0FST1BMAMW82">Creating a new Zervant account with Apple’s “Hide my email” function</h3>
It is possible to select Apple’s “Hide my email” option when creating a new Zervant user account. Apple will assign a randomised email address on your behalf that will be used for the Zervant account creation and login.
However, it will not be possible afterwards to change that email address on Zervant or Apple. The only option would be to delete your Zervant account under that randomised email address and create a completely new Zervant user account. 
 
<h3 id="h_01H9R01Y2SMMKPBQ8JX1GTKQV3">Connect an existing account with Apple’s “Hide my email” function</h3>
It is currently not possible to use Apple’s “Hide my email” function to connect it to your existing Zervant user account.
In order to connect an existing Zervant user account with your Apple account, you need to use the identical email address that is shown under your Zervant user name and the email address of your Apple account. Click <a href="#h_01GA0H3PVQ4KS9Y10HHDFVS4F9" target="_self" rel="undefined">here</a> for more information.

When signing up for a new account at Zervant or creating a new Zervant account, it rarely happens that it is not possible to register.
At Zervant, we are using a system to check the login email addresses for security measures. When using individual email addresses as a login email address (e.g., <a href="mailto:user@myownbusiness.com">user@myownbusiness.com</a>), the system sometimes cannot identify your email domain which could lead to issues when signing up.
To solve that issue, you can use another email address with a known email domain (e.g., your private email address with domains <a href="mailto:user@gmail.com">user@gmail.com</a>, <a href="mailto:user@outlook.com">user@outlook.com</a>, <a href="mailto:user@yahoo.com">user@yahoo.com</a>, and so on), so that the system can identify your email address and create your account. 
<h2 class="p1">Changing user name of Zervant account</h2>
After successfully creating your Zervant account, you can easily change your login email address in your settings:
Go to >My account, then >User account on the left column. There, you can click on >Change user name and insert your individual email address. <img id="" src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_11899247898141_1697790ed6.jpg" alt="Change"> 
After saving the changes, you should now be able to login to your Zervant account using your individual email address.

If you pay for your Zervant subscription using SEPA Direct Debit payments we will notify you of any disputes within your Zervant account. What is a disputed payment? When we issue a charge to your bank account in order to receive payment for your subscription, you or your bank can block this payment by disputing the charge - even if a receipt for the payment has already been issued.
 
<h2>How does a payment become disputed?</h2>
There are many possible reasons for a charge to be disputed however these are the most common: 
<ul>
<li style="font-weight: 400;">Your bank details are incorrect - often there is a typo in the payment details you provided to Zervant.</li>
<li style="font-weight: 400;">SEPA is not activated - with many banks, this payment method must be activated manually, either within your online banking or by getting in touch with your bank.</li>
<li style="font-weight: 400;">Insufficient funds - there is not enough money in the bank account connected to SEPA.</li>
<li style="font-weight: 400;">Bank cannot process - e.g. your bank requires your authorisation for the payment.</li>
<li style="font-weight: 400;">You initiated it - you blocked the payment due to some other reason.</li>
</ul>
<h2>How can I fix this?</h2>
1. You will be prompted with the below message when you log in to your Zervant account. The most important information are as follows: 
<ul>
<li style="font-weight: 400;">The plan and period of time for which we didn’t receive payment.</li>
<li style="font-weight: 400;">
Invoice/s that you or your bank have disputed. You can also check all your payments under My account -> My plan -> Purchase history.
</li>
<li style="font-weight: 400;">The outstanding balance you must pay to keep your Premium plan.</li>
</ul>
<img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_360072126172_Screenshot_2_0869b8d6bd.png" alt="Fix payment disputes in Zervant">
2. Click on Fix the issue.
3. In the next window you must select a payment method. Following two disputed payments, SEPA Direct Debit becomes unavailable as a payment option. In this case, you must provide alternative means of payment. Note: Please do not transfer any money manually to any bank account.
<ul>
<li style="font-weight: 400;">
Use credit card: Click Select button -> Fill in your card details -> click Change.
</li>
<li style="font-weight: 400;">
Use SEPA Direct Debit: Contact your bank to find out why your previous attempt to pay with SEPA was disputed and to confirm that SEPA payments are authorised on your account. Click Select button -> click on Change if you decide to use a different account -> Check the box to confirm the terms and conditions (I have reviewed the checklist and accept these special terms) ->  click on Confirm.
</li>
</ul>
<img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_360072359551_Screenshot_3_df43b24b6a.png" alt="
Choose payment method to fix a dispute in Zervant">
Once you’ve confirmed the payment method, you will be charged the amount shown in the first window and you can continue using Zervant normally. Note: please do not transfer money directly from your bank. Instead, update your payment details in your Zervant account. Please note that if you are using SEPA as a payment method in Finland, and the payment is disputed, you will no longer be able to fix the issue with SEPA, and need to change the payment method to a card payment.

<div class="article-content">
If you have received a promo code, it is possible for you to apply it to receive a discount from your monthly or annual subscription to our <a href="http://help.zervant.com/customer/en/portal/articles/2925562-how-to-subscribe?b_id=15319">Zervant Premium plans.</a>
 
<h2>Where to apply promo codes</h2>
1. Go to >My Account >My Plan and click on >See plans in the upper right corner to choose from a subscription plan.
2. Once you have made your selection, you will be forwarded to the payment page.
3. Click >Redeem code in the left box and enter your promo code there. Click >Apply to activate it. The discounted price will be displayed.
<img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_360020101697_Apply_promo_codes_in_Zervant_658d701eb1.png" alt="Apply_promo_codes_in_Zervant.png">
 
<h2>How promo codes work</h2>
<ul>
<li>Depending on the promo code you use, you will either receive a time-based percentage discount from your subscription (e.g., 50% off for 1 month), or a discount based on a monetary value (e.g., £10 off your chosen plan).</li>
<li>Billing for our premium plan subscriptions is recurring. So when you log in to Zervant again, even if you have used a promo code, you will see the date for your next billing cycle on your dashboard. The amount for this billing cycle will, however, be £0 (or a discounted amount lower than the usual monthly price depending on your promo code).</li>
<li>For now, it is not possible to use a promo code if you’re currently on a trial or if you’re already paying for one of our plans. </li>
</ul>
 
</div>

You can make changes and modify your Zervant user account at any time. Go to >My Account >User account to manage your general user account settings.
<img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_4408223430417_User_account_bab22822fc.png" alt="User_account.png">
 
Service language - We currently offer six different languages for our software (Dutch, English, Finnish, French, German, Swedish). When you create a Zervant account, you can set your preferred user language. Please note: this only sets the language for the user interface. If you wish to change the invoicing language, please go to >My Account >Invoicing settings.
User name - this is the email address you entered when you created your Zervant account and it is also used as your login email. You can change it at any time by clicking >Change user name. If you want to edit the email that is shown on your invoices, go to >My Account >Company details and change it under >Contact person.
Please note! You can only have one Zervant account with a specific email address.
Password -  Change the password to your Zervant account here. If you have forgotten your password, you can reset it from the login page by clicking <a href="https://secure.zervant.com/login/forgot/en" target="_blank" rel="noopener noreferrer">Forgot your password?</a>. Remember to send it to the email address you use as your user name in Zervant.
 
Regional settings
Currency - The default currency of your Zervant account. Please note that these currency settings do not include the currency settings for individual invoices. If you wish to change the currency on the invoice, please <a href="https://support.zervant.com/hc/en-gb/articles/360036368691" target="_blank" rel="noopener noreferrer">read here</a>.
Time format - You can configure how you want to display the time from different actions, e.g., in the invoice history (>Invoices, choose invoice, tab >History on the right).
Date format - The format how you want all dates to be shown on your account. NB! All entries in our system are made within the UTC (GMT) time zone. If you check the invoice history, please be aware of the time zone you are located in and whether it is winter-/summertime. Add/subtract the hours from the displayed UTC time if want to know, for instance, when you have sent the invoice in your local time (check the time zone map <a href="https://www.timeanddate.com/time/map/" target="_blank" rel="noopener noreferrer">here</a>).

You can add the payment information you want to appear on your invoices in several ways:
<ul>
<li>By clicking >Edit company details on the Home screen and selecting the >Payment methods tab <img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_360058098192_baa04a4d69.jpg" alt="addpaymentinfo-1.png"> </li>
<li>Under >My Account >Payment methods <img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_360058098252_cbe0f71cd1.jpg" alt="addpaymentinfo-2.png"> </li>
<li>During invoice creation by clicking >Edit next to Payment methods in the invoice footer <img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_360058098352_eb997a6949.jpg" alt="addpaymentinfo-3.png"> </li>
</ul>
All the information you add here will be shown on the invoice. If you need to add more bank accounts or other ways of payment, you can also use the fields Message or Footnote of the documents (invoices, receipts, estimates).
 
You can now add several accounts un My account > Payment methods: 
<img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_360075415192_2d4526f457.jpg" alt="mceclip0.png">
You can decide which one you want as default, and you will be able to select the bank account you want to use for each invoice in case you do not want to use the default one for an invoice: 
<img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_360075415292_d217b7dbf5.jpg" alt="mceclip1.png">

You can add your company information you wish to appear on your invoices:
<ul>
<li>By clicking >Edit company details on the dashboard/Home screen</li>
<li>Under >My Account >Company details
</li>
<li>During invoice creation (in the right panel >Edit company details)</li>
</ul>
<img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_4408215985809_7c77e60a10.jpg" alt="Company_details.png">
Company logo - you can add your company logo to your documents here. <a href="https://support.zervant.com/hc/en-gb/articles/360036007892" target="_blank" rel="noopener noreferrer">Click to read the instructions</a>. 
Company name - add your company name here. If you have trade names, those can be added on the upper right corner >Add trade name (Premium function).
Company contact email - this can be the main email address you use for your company. It does not need to be the same as your login email (username). Please note: The email that will be shown on the documents (invoices, receipts, estimates) is under >Contact person >Email (see below). If you want to change your user name with which you log in to your Zervant account, go to >My Account >User account.
Company registration number - add your company registration number here. You can only have one company ID on your Zervant account and the same ID cannot be used on other Zervant accounts.
VAT number - add your VAT number. You can only have one VAT number on your Zervant account and the same VAT number cannot be used on other Zervant accounts.
Default VAT - select the VAT percentage you usually apply to your products/services. You can also define a certain percentage to all your products/services when you create them under the tab >Products or choose the percentage in the invoice editor.
Country - your country will be automatically filled out based on your selection when you created your Zervant account.  Please note: the country cannot be changed once your account has been created. If you want to correct or change your country, the only possibility is to delete your account and create a new Zervant account. Attention! Once deleted from the system, all the data and information you have stored in Zervant will be permanently deleted and cannot be retrieved. You also cannot use the same email address to create a new account.
Address - add your company's address here. It will be displayed with the company name on the documents.
Contact person - here you can add a specific contact person. It can, of course, be you. All information inserted here will be shown in the documents' footer under Contact information.
 
You can modify all this information at any point. Just remember to click the >Save button on the bottom of the page to apply your changes. If you have updated your company information, you might need to refresh your existing drafts to see your updates on the documents.

You can change your email address at any time on your Zervant account. 
 
<h2>Changing the email address on your invoices</h2>
If you want to change the email that appears on your documents, go to >My Account >Company details and update the email address under >Contact person >Email.
 
<h2>Changing your login email address (user name)</h2>
If you want to change your login email address, go to >My Account >User account and click >Change user name to do so.
NOTE: It is not possible to use the letters ä, ö or ü in the user email address.
 
<h2>Changing the email on your Zervant subscription receipts</h2>
If you want to update the email address to which the receipts for your Zervant Premium plans are sent to, please get in touch with our customer support team and we will take care of the change.

If your company operates with multiple trade names, you can add them to your Zervant account. This function can be useful if you have certain contact persons in your company for selected customers and you wish to create invoices under those trade names. Please note that this is a <a href="https://www.zervant.com/en/pricing/" target="_blank" rel="noopener noreferrer">Premium feature</a> available in Zervant PRO subscriptions or above.
 
<h2>How to add a new trade name</h2>
1. Go to >My account and >Company details
2. Click >Add trade name in the upper right corner
3. A new tab for company details will open. Fill out your details and add a separate logo for the trade name if you want. This information will show up on invoices created with this tradename instead of the information in the company contact information.
IMPORTANT: 
<ul>
<li>It is currently not possible to add a separate bank account number or company number for the trade name.</li>
<li>The different trade name still runs under the same company, that is why you cannot add other company registration numbers or VAT numbers. If you want to use Zervant with a separate company, you have to create separate accounts for these different companies. </li>
</ul>
<img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_360065145471_754846f8f3.jpg" alt="Add_trade_names_in_Zervant.png">
 
<h2>How to invoice with the trade name</h2>
1. Go to the tab >Invoices and create a >New invoice
2. Click on the >downward pointing triangle next to your company name. You can find it on the upper right corner of your invoice settings and choose which trade name should be displayed on your invoice
<img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_360064964972_0e97328ba9.jpg" alt="Zervant_new_trade_name_from_invoice_editor.png" width="616" height="360">

If you are on a monthly plan and you would like to switch to a yearly plan in order to save money, here's how to do it:
 
<ol>
<li>Go to My Account
</li>
<li>My plan</li>
<li>See plans</li>
<li>Pay yearly</li>
<li>Select the desired yearly plan and click Change to yearly
</li>
<li>Click the Pay button</li>
<li>You're all done!</li>
</ol>
 
<img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_4409605173521_Monthly_to_yearly_zervant_plan_0785b66c7a.gif" alt="Monthly_to_yearly_zervant_plan.gif">

When paying for your subscription to one of our premium packages we offer a variety of solutions. This article explores SEPA credit transfers.
 
<h2>What is SEPA? A brief overview</h2>
SEPA is the acronym for the Single Euro Payments Area - a payment integration initiative with the aim of making cross-border bank transfers within the EU as simple as domestic transfers. At the time of writing, participating countries include the 27 member states of the EU, the 4 members of the EFTA and the UK. 
The SEPA project challenges the fragmentation of the national markets for euro (€) payments to create a single domestic market.
Citizens, businesses and public authorities can make and receive cashless payments to any account within the SEPA using one account and one set of payment terms.
Bank accounts within any eurozone country can make and receive payments across the eurozone as if the transfers were made in the account’s home country - making it easier to receive things like salary payments whilst working abroad.
This doesn’t only benefit the account holders but the European economy as a whole - by standardising financial practices, developing the tech infrastructure and creating common procedures across regions, it is hoped that the SEPA project will reduce the cost of moving capital around the area by up to 3% of the GDP.
 
<h2>Using SEPA transfers to pay for your Zervant subscription</h2>
We’ve tried to make it as easy as possible to pay for your subscription using SEPA payments.
To make sure SEPA payments are processed correctly, please observe the following terms of use carefully:
With regards to the following conditions, “I” refers to our customer:
<ol>
<li>
I must enable SEPA Direct Debit (DD) payments with my bank 
</li>
<li>
I must have funds available in my bank account at the time of each payment 
</li>
<li>
I must not dispute subscription charges made to my bank account by Zervant 
</li>
<li>
I understand that if I make any payment disputes, for whatever reason, a new invoice including all dispute fees will be issued immediately 
</li>
<li>I understand that after two payment disputes, SEPA Direct Debits will be blocked as a payment method available to my account</li>
</ol>
 
When prompted to set up payment for your Zervant subscription, you will see this option: <img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_360060829431_SEPA_new_Prelim_a36f99ef9a.png" alt="SEPA-new-Prelim.png"> 
We work in collaboration with Stripe, our payment partner for subscriptions and online payments. 
Now that your payment is processed, you will receive an email from Stripe each time your monthly subscription is debited from your bank account via SEPA Direct Debit: <img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_360060660612_SEPA_debit_cf5d25a7a3.png" alt="SEPA-debit.png" width="500" height="490"> 
If any problem arises with your SEPA payments, please contact your bank and refer to our terms detailed above before getting in touch. 
For any other enquiries, you can ask our customer success team for expert guidance or refer to our Help Centre for more information.

hc-article_attachments-360060829431-SEPA-new-Prelim.png

hc-article_attachments-360060660612-SEPA-debit.png

<div class="article-body markdown">You can view and download all Zervant receipts under -> My Account -> My plan -> Purchase history.</div>
<div class="article-body markdown"> <img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_360062441431_c1010f51f0.jpg" alt="Find my receipt in Zervant under my account, my plan and purchase history"> </div>
<div class="article-body markdown"> </div>
<div class="article-body markdown">You can also see all the invoices created for your Zervant payments and their statuses:</div>
<div class="article-body markdown"> </div>
<div class="article-body markdown"><img src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_360071817771_8bd1c7884d.jpg" alt="Zervant payments and their statuses"></div>
<div class="article-body markdown"> </div>
<h3 class="article-body markdown">The payment status can be:</h3>
<ul>
<li class="article-body markdown">Paid - the payment has been successful.</li>
<li class="article-body markdown">Overdue -  the payment has failed, e.g. due insufficient funds, card is no longer valid.</li>
<li class="article-body markdown">Disputed - you or your bank has disputed a SEPA Direct Debit payment.</li>
<li class="article-body markdown">Upcoming - this invoice has disputed payment/s gathered. You need to pay it to continue using Premium services, otherwise your Premium plan will be cancelled.</li>
<li class="article-body markdown">Void - this is rare, but there can also be a voided invoice, e.g. due to a goodwill gesture.</li>
</ul>

<div class="article-body markdown">A Zervant account can only be used to manage a single business entity. It is not possible to have one account for multiple companies. </div>
<div class="article-body markdown"> </div>
<div class="article-body markdown">We do offer the possibility to invoice with <a href="https://support.zervant.com/hc/en-gb/articles/360036008192-How-to-manage-trade-names" target="_self">multiple tradenames</a> in our <a href="https://www.zervant.com/en/pricing/" target="_self">Premium plans</a>, but even in this case, there can be just one registration/tax number for the company. If you have more than one business entity, i.e. more than one registration/tax number, you should create one Zervant account for each entity.</div>
<div class="article-body markdown"> </div>
<div class="article-body markdown"> </div>

We work in collaboration with Stripe, our payment partner for subscriptions and online payments, and you will receive an email from them each time your monthly subscription is debited from your bank account via SEPA Direct Debit.
<img style="width: 500px; height: 490px;" src="https://skilled-power-8bd28470f8.media.strapiapp.com/hc_article_attachments_360043266952_8fc3bee7d1.jpg" alt="">
<div> </div>

Why hasn’t the payment for my Premium plan been successful?